Returns & Exchanges

At Mayo Filipino Store, we strive for the highest quality in every snack and grocery item we deliver; however, due to the perishable nature of food, returns are generally limited to damaged or incorrect items reported within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon receiving your delivery, please immediately check all food items for any signs of transit damage, packaging leaks, or missing products.

• 2.
  Document the Issue

  Take clear photographs of any damaged goods or the incorrect items received, ensuring the product labels and the shipping invoice are visible for our review.

• 3.
  Contact Support

  Email our customer service team at support@mayofilipinostore.com with your order number and the photos within 2 business days to initiate a claim.

• 4.
  Receive Resolution

  Once your claim is verified, we will issue a full refund to your original payment method or arrange for a replacement shipment at no additional cost to you.